kaceno's Privacy Policy — Your Information Is Safe With Us

kaceno ("we", "our") is a safe and reliable online gaming platform operated for players in Bangladesh. This Privacy Policy ("Policy") describes how kaceno collects your personal information, the purposes for which it is used, who it may be shared with, and how your rights are protected.

Opening an account at kaceno, using the platform, or receiving our services means you have read and agreed to the terms of this Privacy Policy. If you do not agree with any term, please refrain from using the platform.

1. What Information We Collect

kaceno may collect the following types of information from you at various stages:

1.1 Registration and Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may use the platform)
• Email address
• Username and password (stored in encrypted form)
• National ID (NID) or passport number (if identity verification is required)

1.2 Financial and Transaction Information

• bKash, Nagad, or Rocket account number (partially masked)
• Deposit and withdrawal history
• Transaction amounts and date-time
• Records of bonus and promotional benefit usage

1.3 Technical and Device Information

• IP address
• Browser type and version
• Operating system
• Device identifier information
• Information collected through cookies and similar tracking technologies

1.4 Gaming Activity Information

• Game play and betting history
• Preferred game categories and session duration
• Win and loss records
• Responsible gaming preferences and limit-setting information

1.5 Communication Information

• Records of live chat conversations
• Complaints and requests sent by email
• Customer service ticket details

2. Methods of Data Collection

kaceno collects your information in the following ways:

• Directly: When you fill out a registration form, complete the account verification process, or contact a support channel.
• Automatically: When you use the platform, technical information is collected through cookies, log files, and analytics tools.
• From third parties: Transaction confirmations from payment providers (bKash, Nagad, Rocket) and from identity verification services.

3. Purposes of Data Use

kaceno uses your personal information for the following lawful purposes:

3.1 Account Management

Your information is needed to create, verify, keep active, and secure your account. This includes age verification (21+), identity verification, and processing financial transactions.

3.2 Service Improvement

By analyzing which game categories or features are most popular with you, kaceno works to improve the platform experience further.

3.3 Financial Transaction Processing

Your transaction information is used to accurately carry out financial activities such as deposits, withdrawals, bonus payments, and refunds.

3.4 Fraud and Security Protection

Technical and behavioral data is analyzed to identify and prevent unauthorized account access, financial fraud, and illegal activity.

3.5 Responsible Gaming

Monitoring your gaming behavior to identify problematic patterns and, where necessary, providing responsible gaming support.

3.6 Legal Compliance

Maintaining records required to comply with applicable laws and regulations and providing information to legal authorities.

3.7 Communication and Customer Support

Responding to your requests, complaints, and questions via live chat or email. Sending important account-related notifications.

4. Data Sharing and Disclosure

kaceno does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Payment Providers

Only the information necessary to process transactions is shared with mobile financial service providers such as bKash, Nagad, and Rocket. These third parties have their own privacy policies.

4.2 Technology and Service Partners

Limited information is shared with game software providers and technology partners who assist in operating the platform, solely for the purpose of delivering services. They may not use this information for any other purpose without kaceno's direction.

4.3 Legal Requirements

Information may be disclosed in response to a court order, directive from a regulatory authority, or a lawful request from a law enforcement agency.

4.4 Business Restructuring

In the event of a change of ownership, merger, or acquisition of kaceno, your information may be transferred to the new entity. You will be notified in advance in such a case.

5. Data Protection and Security

kaceno is committed to protecting your personal information. The following technical and organizational measures have been put in place to this end:

• SSL Encryption: All data transmission between the platform and users is encrypted using SSL/TLS technology.
• Password Encryption: Your password is never stored directly — it is kept only in a one-way hashed format.
• Access Controls: Only authorized personnel may access personal information, and only to the extent required for their work.
• Security Monitoring: Systems are continuously monitored to identify unusual activity and potential security threats.
• Data Backup: Regular secure backups are maintained to ensure the safety of your information.

6. Cookies and Tracking Technologies

Cookies and similar technologies are used on the kaceno website. Cookies are small text files stored in your browser that help improve the functionality of the platform.

6.1 Essential Cookies

These cookies are necessary for the basic functionality of the platform — maintaining login sessions, saving language preferences, and ensuring security. They cannot be disabled.

6.2 Analytics Cookies

These cookies are used to analyze patterns of platform usage and to help improve the quality of the service. They can be managed from account settings.

7. Data Retention Period

kaceno retains your personal information in accordance with the following policy:

• While the account is active: all account and transaction information is retained.
• After account closure: information required for legal compliance and financial records is retained for a defined period.
• Security logs: retained for a limited period and deleted after periodic review.
• Customer service records: retained for a defined period for dispute resolution and quality control purposes.

8. Your Rights

Under kaceno's privacy policy, you have the following rights:

8.1 Right of Access

You have the right to know what information kaceno holds about you and for what purpose it is being used. Contact us to find out this information.

8.2 Right to Rectification

If any of your personal information is incorrect, you may request that it be corrected. This can be done through account settings or via a support channel.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may be required to be retained due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted.

8.5 Right to Object

You have the right to object to your information being used for marketing purposes. You may opt out of such communications at any time.

9. Protection of Minors' Information

kaceno strictly provides services only to those aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed.

10. Policy Changes

kaceno may update this Privacy Policy from time to time. Changes will be published on this page and the "Last Updated" date will be revised. For significant changes, a notification may be sent to the registered email address.

Continued use of the platform after a policy change will be considered acceptance of the new policy. You are encouraged to visit this page regularly.

11. Applicable Law and Jurisdiction

This Privacy Policy has been drawn up in accordance with applicable laws and regulations. Any dispute relating to this policy will be resolved within the relevant legal framework. kaceno always prioritizes an amicable resolution.