kaceno Terms and Conditions

kaceno is an online gaming platform that provides live casino, slot games, and sports betting services for users in Bangladesh. These terms and conditions ("Terms") form a legally binding agreement between kaceno ("Platform", "we", "us") and the user ("you", "your").

By accessing, registering on, or using any service on this platform, you confirm that you have fully read, understood, and agreed to comply with these terms and conditions, our Privacy Policy and Responsible Gaming Policy.

1.1 Definitions

• Platform: The kaceno website and all associated services.
• User: Any person who is registered on the platform and using its services.
• Account: A user's personal registered profile on the platform.
• Bet: The act of placing money on any game or sporting event.
• Bonus: Additional promotional or reward funds.

1.2 Applicable Law

These terms and conditions are governed in accordance with applicable international gaming regulations. Any disputes will be handled by following the relevant legal framework.

The following eligibility requirements must be met in order to open an account and use services on kaceno:

2.1 Eligibility Requirements

• You must be 21 years of age or older.
• You must be a real person — registration using automated programs or bots is prohibited.
• All information you provide must be truthful, accurate, and complete.
• Your account must never have been banned or permanently closed.
• You must not be a resident of any country or region where online gaming is completely prohibited.

2.2 One Account Policy

Each user may open only one account. Operating multiple accounts by the same person is strictly prohibited. Violating this rule may result in all accounts being closed and any accumulated funds being forfeited.

2.3 Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. Any unauthorised access to your account must be reported to us immediately. Sharing account details with third parties is prohibited.

kaceno gives the highest priority to protecting minors. The platform is for users aged 21 and above only.

3.1 KYC (Know Your Customer) Process

We may request identity verification documents in the following situations:

• Before the first withdrawal.
• For large-value transactions.
• When unusual activity is detected on the account.
• At any time for security reasons.

3.2 Accepted Identity Documents

• National ID Card (NID)
• Passport
• Driving Licence
• Birth Certificate (for proof of age)

All financial transactions on kaceno are handled securely and promptly. Detailed rules on deposits and withdrawals are given below:

4.1 Deposit Terms

• Minimum deposit amount: ৳100 (applicable for all methods).
• Accepted payment methods: bKash, Nagad, and Rocket.
• Funds must be sent only from a payment account registered in the user's own name.
• Deposits made by third parties are not accepted and will be returned.
• Deposit amounts will be calculated in Bangladeshi Taka (BDT/৳).

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳500.
• Withdrawals will only be made to the same payment method used for the deposit.
• Once a withdrawal request is approved, it is generally processed within 1 hour.
• Withdrawals may be delayed if KYC verification has not been completed.
• Wagering requirements must be met before bonus funds can be withdrawn.

4.3 Currency Policy

All transactions on the platform are conducted in Bangladeshi Taka (BDT). There is no need for currency conversion and no additional currency conversion fee applies.

kaceno offers various types of bonuses and promotional offers. The following terms apply when using these bonuses:

5.1 Welcome Bonus

• 100% bonus on the first deposit, up to a maximum of ৳10,000.
• Example 1: Deposit ৳1,000 and receive ৳1,000 bonus — total balance ৳2,000.
• Example 2: Deposit ৳22,000 and receive a maximum bonus of ৳10,000 — total balance ৳32,000.
• Wagering requirement: the bonus amount must be wagered 20 times.
• Bonus funds cannot be withdrawn before the wagering requirement is met.

5.2 General Bonus Terms

• Each bonus offer has its own specific validity period and conditions.
• A bonus cannot be used alongside multiple other bonuses at the same time, unless clearly stated otherwise.
• A bonus may only be claimed once — not more than once from the same household, address, or device.
• kaceno reserves the right to modify or cancel any bonus programme without notice.

5.3 VIP Programme

kaceno has a five-tier VIP programme for regular players. Weekly cashback benefits are available at each tier:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.5% weekly cashback.
• Gold: Up to 0.7% weekly cashback.
• Platinum: Up to 1.0% weekly cashback.
• Diamond: Up to 1.2% weekly cashback.

VIP tier advancement depends on a player's consistent activity and engagement on the platform.

All games and betting activities on kaceno are governed by the following rules:

6.1 General Betting Rules

• A bet that has been confirmed cannot be changed or cancelled.
• Each game or event has its own specific rules that apply.
• For sports betting, specific rules are followed for each market.
• If a game is interrupted due to a technical fault, kaceno will take action in accordance with the relevant policy.

6.2 Cricket and Sports Betting

International sports betting standards are followed for betting on BPL, IPL, T20 World Cup, and other international cricket and football tournaments. If a match is abandoned or cancelled, bets will be settled in accordance with the applicable policy.

6.3 Slots and Casino Games

All slot and casino games are operated using certified Random Number Generator (RNG) technology, which ensures fair play. General information about game volatility and RTP is available on the relevant pages.

6.4 Live Casino

Live casino games (from providers including Evolution Gaming, Ezugi, and others) are operated in real time. If a technical disruption occurs during a live session, kaceno will attempt to find an effective resolution but will not be liable for all losses.

kaceno is committed to ensuring a fair and safe gaming environment. The activities listed below are strictly prohibited:

7.1 Misconduct and Fraud

• Playing games using automated bots or software.
• Collusion or "chip dumping" — that is, deliberately influencing results in coordination with another player.
• Exploiting technical vulnerabilities or bugs in a game to gain an advantage.
• Money laundering or conducting suspicious financial activity.
• Identity theft or unauthorised use of another person's account.

7.2 Anti-Money Laundering (AML) Policy

kaceno follows international Anti-Money Laundering (AML) regulations. If a suspicious transaction is detected, we reserve the right to notify the relevant authorities, and the associated funds may be temporarily or permanently frozen.

8.1 Account Suspension by kaceno

kaceno reserves the right to temporarily or permanently close any account in the following circumstances:

• If any clause of these terms and conditions is violated.
• If evidence of fraud or misconduct is found.
• If false identity or age information is provided.
• If a security verification fails or KYC documents are not submitted.
• Extended inactivity (generally 12 months or more).

8.2 Account Closure at User Request

You may request to close your account at any time. In that case, all usable balance (excluding bonuses if wagering requirements have not been met) will be returned to your registered payment method. Account closure requests can be made via 24/7 live chat or at [email protected].

The security of your personal information is very important to us. kaceno uses industry-standard SSL encryption technology to keep all data secure.

• Your personal information will never be sold to third parties.
• Data sharing may only occur due to legal obligations or security requirements.
• Details about how your data is collected, stored, and used can be found in our Privacy Policy.

kaceno is committed to ensuring a safe and responsible gaming environment. Gaming is a form of entertainment — it is not a solution to financial problems.

10.1 Safer Gaming Tools

• Deposit Limits: You can set your daily, weekly, or monthly deposit limits.
• Self-Exclusion: You can request a temporary or long-term self-exclusion.
• Reality Check: After a set period, players are reminded of their session time.
• Account Cooldown: Your account can be temporarily suspended for a short break.

10.2 Age Restriction

This platform is intended solely for those aged 21 or above. This service is strictly prohibited for minors.

To learn more about responsible gaming, please read our Responsible Gaming page.

kaceno accepts no liability for the following:

• If a game session is interrupted due to loss of internet connection or a technical error.
• For incidents related to third parties (payment providers, game developers).
• For consequences arising from a user's own misconduct or violation of these terms.
• In cases of unauthorized third-party access to an account.
• If the service is temporarily unavailable during technical maintenance.

kaceno reserves the right to revise, change, or update these terms and conditions at any time. For significant changes, we will:

• Update the revision date on this page.
• Attempt to notify registered users via email.
• Display a notice on the platform if necessary.

Continuing to use the platform after updated terms are published will be considered as your automatic acceptance of the new terms.

If you have any questions, complaints, or feedback regarding these terms and conditions, please contact us:

13.1 Contact Methods

• 24/7 Live Chat: Get support directly in Bengali on the platform.
• Email: [email protected]

13.2 Complaints Process

If a complaint is submitted, we will attempt to resolve it as quickly as possible. It is kaceno's responsibility to consider all complaints fairly.

13.3 Final Provisions

If any clause of these terms and conditions is deemed invalid or unenforceable, all remaining clauses will remain fully in effect. The Bengali version of these terms is final and binding.